Our Guarantee & Warranty - Level Two Chimney Wakefield

The Level Two Chimney Wakefield Guarantee

We stand behind every chimney we touch in Wakefield. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job started with a written price and ended with a documented photo record. That’s not marketing - it’s Clause 1 and Clause 4 of the Haven Standard, and it’s how we’ve operated from day one. When our technicians leave your home in Wakefield, you hold a written scope, a written warranty, and timestamped photos of what we found and what we did. If something isn’t right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job.

Call (978) 861-1012

What’s Covered

• Workmanship on every repair, sweep, and installation. If a joint we sealed leaks, a cap we fitted shifts, or a liner we installed doesn’t perform as specified, we return and fix it at no charge under the 365-Day Done Right Promise.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, refractory materials from HeatShield, caps and crowns from Gelco and Famco, and specialty components from Copperfield - all procured through Haven’s buying network so Wakefield homeowners aren’t paying inflated retail markups.
• Complete jobsite cleanup. Our technicians lay protective sheeting before starting and remove every trace of soot, debris, and equipment before leaving. If we tracked it in, we clean it up.
• On-time arrival with verified crews. You get a named technician assigned to your job, a text when they’re en route, and a background-checked, uniformed professional at your door - Haven Standard “Arrive on schedule” and “Verified crews” in practice.
• Honest upfront pricing with zero surprises. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before any work begins. Not after we’ve set up ladders. Not once we’re halfway through. Before.

Our Satisfaction Promise

If you’re not satisfied with our work in Wakefield, we make it right. That’s the full text of the 365-Day Done Right Promise.

Here’s how it works. You call (978) 861-1012 - answered by a live person, 24 hours a day - and tell us what missed your expectations. We pull your job record: the written scope you approved, the photos we took, the technician’s notes. If we fell short of what we promised, we schedule a return visit at no charge and correct the deficiency. No diagnostic fees, no “trip charges,” no argument about whether the issue is “covered.” The promise is simple: if it’s not done right, we make it right.

We’ve honored this since 2009. The photo record we maintain on every job - Clause 4 of the Haven Standard - protects both of us. You can see exactly what your flue liner looked like before we touched it. We can prove exactly what condition we left it in. There’s no memory contest, no he-said-she-said. Just documentation and a straightforward commitment to stand behind our work in Wakefield for a full year.

Before

After

Licensed & Insured Backing

A warranty is only as solid as the company behind it. We’re licensed and insured, with license information displayed on every page we publish. That paperwork isn’t decorative - it’s the foundation that lets us actually fulfill the 365-Day Done Right Promise.

Insurance protects your property while we’re on it. Licensing means we’ve met Massachusetts requirements for chimney and fireplace work, including the technical standards that govern NFPA 211 Level 2 inspections, the protocol we follow on every visit. If a technician is on your roof in Wakefield, if we’re running a camera up your flue, if we’re dismantling a smoke chamber for repair - those credentials are what permit us to do the work legally and safely, and what ensure we can make good if something goes wrong.

We’ve also maintained continuous operation since 2009. That’s fifteen-plus years of honoring warranties, not opening and closing under different names. When Corrine Halstead stamps the Done Right Promise on your job, it’s backed by a real record you can verify.

What’s Not Covered (And Why We’re Upfront About It)

No guarantee covers everything, and we won’t pretend ours does.

Manufacturer defects in materials we install are handled through the manufacturer’s own warranty program - DuraFlex, HeatShield, Gelco, and our other suppliers each carry their own terms, which we provide in writing at installation. We facilitate those claims, but we don’t control their timelines or coverage decisions.

Damage from events after we leave - chimney fires, water intrusion from new roof leaks, foundation settling that cracks a crown we sealed - falls outside workmanship coverage. We’ll document what we found during our visit, and we’ll gladly return to assess new damage, but those are separate jobs with separate scopes.

What we won’t do is hide these limits in fine print. Your written warranty states clearly what’s covered, for how long, and what requires a separate evaluation. That’s Haven Standard Clause 1 again: have it in writing.

Free Second Opinion: Our Guarantee Extends to Competitor Quotes

If another Wakefield chimney company has handed you a written estimate for liner replacement, crown rebuild, or any major repair, bring it to us. We’ll review it against what our camera inspection actually shows in your chimney - at no charge. If the work is necessary, we’ll quote our own written price, often lower thanks to Haven’s supplier network. If the work can wait, or if the scope is inflated, we’ll show you the photos and explain why.

This isn’t charity. It’s how we built trust across 38,000 jobs. A homeowner who knows we’re honest about competitor quotes knows we’re honest about our own.

Documentation You Keep After Every Visit

Every Wakefield homeowner receives:

• A written scope of work, signed before start
• A written price, itemized where applicable
• A written warranty statement with coverage terms
• Timestamped photos of interior flue condition, exterior crown and cap, and any areas of concern
• Camera-scan footage where NFPA 211 Level 2 inspection was performed
• Technician name and arrival documentation

This packet is your proof of what was promised and what was delivered. File it with your home records. If you need warranty service, reference it when you call (978) 861-1012. If you sell your Wakefield home, it transfers to the buyer as maintenance history.

How to Start a Warranty Claim

Call (978) 861-1012 anytime - day, night, weekend. A live person answers. Give them your address, the date of service, and the nature of the concern. We’ll pull your record and schedule a return visit, typically within 48 hours for active leaks or safety issues, within one week for cosmetic or performance concerns. You don’t pay for the return trip if the original work is at fault.

Corrine Halstead reviews every claim personally. Most resolve in a single visit. All of them end with a corrected photo record and, if needed, a revised written warranty.

Written by Corrine Halstead, Owner at Level Two Chimney Wakefield, serving Wakefield since 2009.